Frequently Asked Questions

How can I request a Gold Pack?
You may request a FREE Gold Pack by completing the electronic form to the right.
When will I receive my Gold Pack?
Your Gold Pack will be sent out the same business day you request it. USPS specifies 3-5 business days for delivery of first class mail.
Will my jewelry enclosed return envelop be insured?
Yes, your return envelope is insured up to $100 with USPS.
If I feel my jewelry is worth more than $100, may I purchase additional insurance?
You may purchase additional insurance for your package at your local post office.
My materials do not fit in the return envelope, what should I do?
Please contact customer service at cashforgold@jewelry-liquidation.com to arrange alternative methods of shipping. We will send you an envelope or box appropriate to the size of your materials.
May I track my return envelope or the progress of my jewelry exchange?
Yes, you may track you return envelope on the USPS website with your tracking number. You may also track the status of your jewelry exchange on our website with your Order Number & Package I.D.
What is Jewelry Exchange?
The Jewelry Exchange feature allows you to receive a store credit to jewelry-liquidation.com in addition to a 20% off coupon on any item, regardless of price.
May I return my check?
Yes. If for any reason you would like your jewelry returned, you may contact customer service at cashforgold@jewelry-liquidation.com within 12 days of the date posted on the check. You will then be asked to mail in you check, upon which time we will return your jewelry back to you.
May I receive my payment through PayPal?
Yes, simply write the email address associated with your PayPal account during registration. A $4.99 processing fee is charged on jewelry returns for payments made through PayPal.
What does Jewelry Liquidation buy?
We buy anything and everything made of gold, silver, and platinum, including but not limited to jewelry in any condition and scrap metals. For a complete list of what we buy, please visit our What We Buy Page.
I have scrap metal but it is not jewelry. Will Jewelry Liquidation buy it?
Yes, as long as the scrap metal is composed of gold, silver, or platinum.
Do you purchase diamonds or gemstones?
We purchase diamonds larger than 0.25 carat, however we do not purchase other gemstones.
Do you remove and return gemstones?
We remove gemstones larger than 2.5mm upon your request. Your gemstones will be returned to you via USPS with tracking and insured up to $100. A $10 shipping and handling fee will be deducted from your payment.
If the gemstone on my jewelry is smaller than 2.5mm in size do I have to remove it?
Please remove the gemstone only if you would like to keep it, otherwise it will be melted.
What is 24 karat gold?
24 karat gold is pure gold.
What is karat?
Karat is the unit of measuring the purity of gold.
What are alloys?
Alloys are a composite of metals, including copper and silver, which are added to 24 karat gold during the jewelry manufacturing process.
Why are alloys added to 24 karat gold?
Gold is an extremely soft metal and therefore combined with alloys in order to make it more durable.
Is the marked karat on my gold jewelry accurate?
As the stamped karat value of jewelry is neither regulated nor monitored, it is possible that the actual gold karat of the jewelry may be less than that which is specified.
What is the difference between melt value, metal value, and market value?
Melt value is the value of the metal once the jewelry is melted. Metal value is the value of the metal according to its market price. Market value is the value of the metal per ounce as determined by the futures or spot market.
If I paid $x for my jewelry, will I receive $x from Jewelry Liquidation?
The price you paid for your jewelry, similarly the price it may be valued at by an appraiser, reflects the retail value of the jewelry as marked up by the retailer. Jewelry Liquidation pays you the melt value of the jewelry.
How is the melt value of my gold jewelry determined?
In order to determine the melt value of your gold jewelry, first the karat value is determined to know how much pure gold is in the jewelry. Once the amount of pure gold is determined, it is multiplied by the market value of gold.

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